Refund policy

Return and Refund Policy

We accept return requests within 7 days after your order has been delivered. The return window starts on the delivery date shown by the carrier tracking information.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. The item must also be returned with its original packaging, accessories, manuals, and tags.

To request a return, please contact us at nosa87217@gmail.com before sending your item back. Include your order number, the reason for the return, and photos if the item is incorrect, damaged, or defective. Returns sent without prior authorization may not be accepted.

Return Address

Approved returns must be sent to:

JA'NESSA LENAY AUSTIN
60 CAPETON SQ
COVINGTON, GA 30016-3029
United States

Please do not return an item to the sender address shown on the original package unless our customer support team specifically instructs you to do so.

Return Shipping Costs

Customers are responsible for return shipping costs for returns caused by a change of mind, ordering the wrong item, or no longer wanting the product.

If you received an incorrect, damaged, or defective item, please contact us within 7 days of delivery and provide clear photos or videos. If the claim is approved, we will provide an appropriate solution, which may include a replacement, refund, or prepaid return shipping.

How Returns Are Inspected

After we receive your return, we inspect the item to confirm it meets the eligibility requirements above. If the return is not approved (for example, the item is used, missing parts, or not in original condition), we will contact you and may decline the refund or return the item to you at your expense.

Refunds

If the return is approved, the refund will be issued to your original payment method.

We typically process approved refunds within 3–5 business days after we receive and inspect the returned item.
After we issue the refund, your bank or payment provider may take additional time (often 5–10 business days) to post the credit to your account.

Original outbound shipping charges are non-refundable unless the item was incorrect, damaged, or defective.

Order Cancellations

Orders may be canceled within 1 hour after purchase. After this period, we may be unable to cancel an order if processing or fulfillment has already started.